Frequently Asked Questions

Everything you need to know about brewing the perfect cup at home.

How long will it take for my coffee order to arrive?

We roast our beans in small batches to ensure freshness. Orders are typically processed within 24-48 hours and delivered via standard shipping within 3-5 business days.

What is your return policy on brewing equipment?

We offer a 30-day return policy on all unopened and unused brewing equipment. Please note that for food safety reasons, we cannot accept returns on opened bags of coffee beans.

Do you offer a subscription service for regular deliveries?

Yes! You can subscribe to your favorite blends and save 15% on every order. You can choose your delivery frequency and pause or cancel at any time through your account settings.

Are your coffee beans ethically sourced?

Absolutely. Simply Good Coffee is committed to direct-trade practices, ensuring that our farmers are paid above fair-trade prices and work in sustainable environments.

Can I change my shipping address after placing an order?

If your order has not yet been processed for shipping, we can update your address. Please contact our support team immediately with your order number.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.